Transparency Disclosures - Light Platform

This page was last updated March 1, 2026.

Reach Mobile is happy to provide you with mobile voice and broadband service. We offer mobile service through use of our provider’s mobile network. This document will provide you with information about network practices, performance characteristics, and commercial terms applicable to our services. Because we use our provider’s mobile network to deliver services to you, much of the information provided herein is based on the practices and characteristics of that network.

Customers of our services may attach 4G- and 5G-capable devices of their choice to access services, so long as the devices are FCC-approved; compatible with the technology used on our provider’s mobile network; eligible under the customer’s plan; and do not harm our provider’s network or other users. Devices must also be used in a manner consistent with our terms of service and Acceptable Use Policy.

Because Reach Mobile operates as a mobile virtual network operator (MVNO) and relies on underlying facilities-based network operators or providers to provide wireless services, many factors outside of our direct control can affect the performance of your mobile service. Accordingly, we do not guarantee specific performance levels, including speed, latency, or network availability. The term “speed” is commonly used to describe the capacity at which a particular broadband service can transmit data and is typically measured in the number of kilobits, megabits or gigabits that can be transmitted in one second (Kbps, Mbps or Gbps). Some applications, like a short email without attachments or basic web browsing, do not require high-speed capability to function optimally. Other activities, like transferring large data files, can be performed faster with higher- speed services. Your service capability speed may not be suitable for some applications, particularly those involving real-time or near real-time, high bandwidth uses such as streaming 4K video or video conferencing.

Because service performance varies on an end-to-end basis, our service capability speeds are limited to, and measured between, your location and a point on our provider’s mobile network, which constitutes only one segment of the end-to-end transmission path connecting your location to internet websites or content providers. End-to-end performance of your service depends on a variety of factors, including: the number of subscribers simultaneously using the network; customer location; destination and traffic on the internet; Wi-Fi connectivity; the capabilities and performance of your Local Area Network (LAN); interference with high frequency spectrum on your telephone line; wiring inside your premises, office or apartment; the capacity or performance of your devices or modem; the server with which you are communicating; internal network management factors (including overhead, which refers to the various control and signalling data required to achieve the reliable transmission of internet access data); and the networks you and others are using when communicating.

Our provider offers a wide variety of services, including Voice over Internet Protocol (VoIP), Internet Protocol (IP)-video, unified messaging, Voice over LTE (VoLTE), enterprise networking, public safety (including FirstNet), and national security services. These services all share network infrastructure and may rely on network practices to assign different levels of priority dynamically or statically. Use of these services may affect the availability of network resources for broadband internet access services, and thus the performance of your service. For example, your service may be interrupted, delayed, or otherwise limited in the event of a disaster or emergency, or during periods of congestion, to accommodate the needs of national security and emergency preparedness personnel. In addition, although our partner provider manages its network to accommodate all users and user types based on a variety of factors, including average and anticipated peak usage of the network, many factors cannot be anticipated or are outside of its control. These factors can impact the availability of network resources for mass market broadband internet access services at any time. Consequently, we do not guarantee the performance of your service on an end-to-end basis.

Service performance may also be affected by your proximity to a cell site, the capacity of the cell site, the technology at the cell site, the number of other users connected to the same cell site and the services they are using, the surrounding terrain, use inside a building or a moving vehicle, radio frequency interference, your mobile data plan, the capabilities of your device, applicable network management practices as discussed on this page, and the applications you use. During simultaneous voice and data sessions, data performance may be affected, including but not limited to a temporary reduction in speed in order to minimize the likelihood of dropped calls. In areas not served by our provider owned and operated mobile networks, customers may be able to access data via “roaming” on another carrier’s network as our provider has agreements with other wireless providers. This off-network (or off-net) coverage roaming service and service quality is not guaranteed. Additionally, our provider reserves the right to reduce roaming data speeds or suspend roaming service entirely at any time without notice.

Some of our data plans provide a monthly per-line allotment of high-speed mobile data, after which the data transmission rate for that device will be limited to a significantly slower speed (e.g., 256 Kbps) for the remainder of the bill cycle, as set forth in the terms of the plan. In no case do we or our provider guarantee particular minimum speeds for mobile services. Speeds available are affected by many different factors that can impact wireless network performance as discussed above. You may be able to access 5G speeds if your device is 5G compatible and you are in a coverage area with 5G-level service. You may also be able to access 4G LTE speeds if your device is 4G LTE compatible and you are in a coverage area with 4G LTE-level service.

Based on data compiled by our provider, you can expect to experience the following speeds, subject to plan limits, location, device, and other factors as discussed above:

Latency, also known as delay, is the amount of time from when a data packet is sent by a user over the network to when a response back to the user is received. For mass market broadband internet access services, latency is usually expressed as the round-trip time in milliseconds (ms) that it takes for a data packet to travel between two end points on the internet (from point A to point B and then back to point A). Some applications, such as email, can tolerate a substantial amount of latency without any noticeable impact on the application's performance. Other applications, such as real-time video conferencing, require lower latency levels to function properly. End-to-end latency reflects the cumulative effect of the individual latencies that occur along the end-to-end network path.

Based on data compiled by our provider, you can expect to experience the following latency when accessing the internet:

Because the Internet consists of multiple interconnected networks and most Internet end points (e.g., websites and other content providers) are not directly connected to our provider’s network, our provider must connect to and exchange traffic with other networks to provide you the capability of uploading data to or downloading data from Internet end points that are connected to those networks. To that end, our provider has entered into commercially negotiated agreements to exchange traffic with those networks (and the networks with which those networks are connected) on mutually agreeable terms. The links networks use to exchange such traffic may become congested at times, including our provider’s network. Consistent with its agreements with those other networks and its long-standing practice, our provider may establish or expand the connections between its network and other networks, but only on mutually agreeable terms.

If our provider was unable to reach agreement on terms of interconnection or network expansion with these other networks, it could affect your upload or download speeds. Neither we nor our partner provider guarantees that you will be able to upload data to or download data from Internet end points connected to other networks at any particular speed.

In addition, like the other networks that make up the Internet, our partner provider’s network is a shared network, which means that the transmission links and other network resources used to provide broadband services are shared among our subscribers, its own subscribers, and other various services offered by our partner provider. Temporary congestion may occur when a large number of customers in a concentrated area access the network at the same time or when some customers consume a very large amount of network capacity during busy periods, such as at stadium events, during peak usage times, or during planned network maintenance.

We offer a variety of mobile data plans so that our customers can choose a rate plan that best reflects their own usage levels and the manner in which they intend to use their service.

If you exhaust the monthly allotment of high-speed data on your selected plan, your data speeds may be reduced or stopped altogether for the remainder of the billing cycle, as outlined on our website. Upon the speeds being reduced, your connection over the cellular network may still allow viewing static web pages or checking email; however, bandwidth-intensive activities such as audio and video streaming, picture and video messaging, and apps/services that use large amounts of data will be impacted and may not be fully functional. Once the next billing cycle begins, you will once again have high speed data access. When your device is connected to a Wi-Fi network, you will not be consuming high-speed data from us, and your data speed will depend upon your device capability and that of the Wi-Fi network you are using. When you are ”roaming”, as discussed above, neither we nor our partner provider guarantees the availability, quality of coverage or speed for data services you receive while using other carriers’ networks. Your speeds may be reduced to 2G speeds or data suspended all together based on the availability on these networks at any time without notice.

Depending on the plan you have selected, video steaming quality and mobile hotspot data usage policies will vary. Details are available on our website, either on the plan page or on the page outlining the plan configurations.

Neither we nor our partner provider prioritize certain websites or Internet applications by blocking or throttling lawful Internet traffic on the basis of content, application, service, user, or use of nonharmful devices. Nor do we modify particular protocols, protocol ports, or protocol fields in ways not prescribed by the protocol standards. However, in response to a specific security threat against its network or its customers, our provider may occasionally need to limit the flow of traffic from certain locations or take other appropriate actions.

Your security is very important to us. Our provider proactively monitors network activity to help guard against a wide range of security threats, including viruses, botnets, worms, distributed denial of service attacks, SPAM, and other harmful activity. Upon detecting a security threat, our provider will attempt to isolate the threat and minimize the impact to network service, including blocking malicious or unlawful traffic, or redirecting the flow of traffic, or blocking ports that transfer malicious traffic, while seeking to avoid disrupting network service to end users.

Our collection and safeguarding of your personal information is subject to U.S. law. We do not share your personal information with third parties except as required to provide you with services and related purposes. Our Privacy Policy can be found at /privacy